Privacy Policy
Last Updated: March 2025
At dorivaneliq, we believe your financial data deserves respect and protection. This policy explains how we collect, use, and safeguard your information when you visit dorivaneliq.com or use our services. We're committed to transparency because informed clients make better financial decisions.
Information We Collect
When you interact with dorivaneliq, we gather different types of information to provide you with personalized financial insights and improve our services. Here's what we collect and why it matters.
Personal Information
- Full name and contact details
- Email address and phone number
- Postal address in Australia
- Date of birth for verification
Financial Information
- Account details and preferences
- Transaction history and patterns
- Financial goals and objectives
- Investment preferences
Technical Data
- IP address and browser type
- Device information and settings
- Pages visited and time spent
- Referring website sources
Communication Records
- Email correspondence
- Phone call recordings
- Support ticket history
- Feedback and survey responses
How We Use Your Information
We don't collect data just to have it. Every piece of information serves a purpose in delivering better financial insights and protecting your interests.
- Providing personalized financial analysis based on your specific circumstances and goals
- Communicating important updates about market conditions, regulatory changes, or service improvements
- Processing your requests for information, consultations, or educational resources
- Improving our website functionality and user experience through behavioral analysis
- Detecting and preventing fraudulent activity or unauthorized access to your account
- Complying with Australian financial regulations including Privacy Act 1988 requirements
- Developing new financial tools and resources that address common client needs
- Analyzing trends to provide more relevant market commentary and insights
We never sell your personal information to third parties. Your financial data stays within our secure systems unless you explicitly authorize sharing with specific service providers.
Legal Basis for Processing
Under Australian privacy law, we need legitimate reasons to process your data. Here's our legal foundation:
Contractual Necessity
When you engage our services, we process information needed to fulfill our obligations and deliver what you've requested. This includes account management, financial analysis, and customer support.
Legitimate Interests
We process certain data to improve our services, prevent fraud, and maintain security. These interests don't override your fundamental rights and freedoms.
Legal Compliance
Australian financial services providers must retain certain records and report specific activities. We process information to meet obligations under the Privacy Act 1988, Corporations Act 2001, and related legislation.
Consent
For marketing communications and optional features, we ask for your explicit consent. You can withdraw this permission anytime without affecting our core services.
Data Sharing and Third Parties
We work with select partners to deliver comprehensive financial services. Here's who might access your information and under what circumstances.
Service Providers We Work With
- Cloud hosting providers who maintain our secure servers in Australian data centers
- Email service platforms that help us send newsletters and important notifications
- Payment processors for handling transactions securely and efficiently
- Analytics tools that help us understand how people use our website
- Customer relationship management systems for organizing client interactions
All third-party providers sign data processing agreements that require them to protect your information with the same standards we maintain. They can only use your data for the specific purposes we authorize.
When Law Requires Disclosure
Sometimes we must share information to comply with legal obligations. This includes responding to court orders, cooperating with law enforcement investigations, or reporting suspicious financial activity to AUSTRAC. We only disclose the minimum information necessary to meet these requirements.
Your Privacy Rights
Australian privacy law gives you significant control over your personal information. Here's what you can do and how to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days in a commonly used format.
Correct Inaccuracies
If we have outdated or incorrect information, you can ask us to update it. We'll make changes promptly and notify relevant third parties.
Request Deletion
Ask us to delete your personal data when it's no longer needed for legitimate purposes. Some records must be retained for legal compliance.
Restrict Processing
Limit how we use your information while we investigate a dispute about accuracy or our legal grounds for processing.
Object to Processing
Opt out of marketing communications or data processing based on legitimate interests. We'll stop unless we have compelling grounds.
Data Portability
Receive your data in a structured format that you can transfer to another service provider if technically feasible.
How to Exercise Your Rights
Send Your Request
Email support@dorivaneliq.com with your specific request and enough information for us to verify your identity. Include your full name and the email address associated with your account.
Identity Verification
We'll ask for identification documents to confirm you're authorized to access the information. This protects your privacy from unauthorized requests.
Processing Your Request
We'll respond within 30 days of receiving your verified request. Complex requests might take longer, but we'll explain why and keep you updated.
Appeal Process
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Data Security Measures
Protecting financial information requires multiple layers of security. We've built our systems with protection at every level.
- Bank-grade encryption for all data transmitted between your browser and our servers
- Secure Australian data centers with physical access controls and 24/7 monitoring
- Regular security audits and penetration testing by independent cybersecurity firms
- Multi-factor authentication requirements for staff accessing client information
- Automatic session timeouts and encrypted storage for sensitive financial data
- Regular backups stored in geographically separate locations within Australia
- Employee training on data protection and confidentiality obligations
- Incident response procedures for rapid containment if breaches occur
While we implement comprehensive security measures, no system is completely invulnerable. We encourage you to use strong passwords, enable two-factor authentication, and report suspicious activity immediately.
Data Retention Periods
We don't keep your information longer than necessary, but financial regulations require us to maintain certain records for specific periods.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account information | 7 years after account closure | Financial services regulations |
| Transaction records | 7 years from transaction date | Tax and audit requirements |
| Marketing preferences | Until you withdraw consent | Ongoing communication authorization |
| Website analytics | 26 months maximum | Service improvement analysis |
| Support correspondence | 3 years from last contact | Service quality and dispute resolution |
| Identity verification documents | 7 years after relationship ends | Anti-money laundering compliance |
After retention periods expire, we securely delete or anonymize information so it can no longer identify you. Some anonymized data might be retained indefinitely for statistical analysis.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies to make dorivaneliq.com work properly and understand how visitors use our site.
Essential Cookies
These cookies are necessary for basic website functions like remembering your login status and maintaining security. You can't disable them without breaking core functionality.
Performance Cookies
We use analytics cookies to understand which pages are popular, where visitors come from, and how people navigate our site. This helps us improve content and fix problems. These cookies don't identify you personally.
Functional Cookies
These remember your preferences like language settings or customized dashboard layouts. They make your experience more convenient but aren't strictly necessary.
Managing Cookie Preferences
Your browser settings let you block or delete cookies, though this might affect website functionality. Most browsers accept cookies by default, so you'll need to adjust settings if you want to restrict them.
International Data Transfers
We primarily store data in Australian facilities, but some services involve international transfers. Here's how we protect your information when it crosses borders.
Some of our technology providers operate servers outside Australia. When your data is transferred internationally, we ensure adequate protection through:
- Standard contractual clauses approved by privacy regulators
- Binding corporate rules for multinational service providers
- Privacy Shield frameworks or equivalent protections
- Ensuring recipient countries have adequate privacy laws
You have the right to request details about specific transfers and the safeguards we've implemented. Contact our privacy team for this information.
Children's Privacy
dorivaneliq's services are designed for adults making financial decisions. We don't knowingly collect information from anyone under 18 years old.
If you're a parent or guardian who discovers your child has provided us with personal information, contact us immediately. We'll delete the information promptly once we verify the situation.
Financial education content on our site might be suitable for teenagers learning about money management, but we expect parents to supervise their children's internet use and approve any information sharing.
Changes to This Policy
Financial regulations and technology evolve, so we update this privacy policy periodically to reflect changes in our practices or legal requirements.
When we make significant changes, we'll notify you by email or through a prominent notice on dorivaneliq.com. The "Last Updated" date at the top shows when we most recently revised the policy.
We encourage you to review this policy occasionally to stay informed about how we protect your information. Continued use of our services after changes become effective means you accept the updated terms.
Questions About Your Privacy?
We're here to answer questions about how we handle your information or help you exercise your privacy rights.
Email: support@dorivaneliq.com Phone: +61 468 447 105 Mail: University of Canberra Social Enterprise HubBuilding 1, Level A, Shop 03
Bruce ACT 2617, Australia